FORGE 53° TERMS + CONDITIONS

Every Forge 53° project is made to order. Projects are confirmed and added to our production queue following payment (50% on supply & install projects; 100% on supply-only and projects under $2,000). Orders cannot be cancelled or returned after payment has been made, with no exceptions. Order changes can be made within 48 hours of deposit payment. Deposits are non-refundable.

For all custom projects, we will submit an estimate with pricing for review and approval. Due to the fluctuating nature of material costs, estimates are valid for 15 days. Once the estimate is approved by the buyer and a deposit is made, we will provide an invoice and add the job to our production queue. Additions to existing confirmed orders will incur a new invoice with a new lead time.

Production lead times refer to the time needed to complete the item. The process of design, approvals, site visits (if required), consultations, material deliveries and backorders, fabrication, finishing, and installation (if required) takes several weeks. Typically, our lead times are 10-12 weeks from final measurements and design approvals; however, depending on our current workload or material availability this can fluctuate. Lead times are an estimate and are subject to change. Transit times are not guaranteed or included in lead times. As all our pieces are made to order, exact completion dates cannot be guaranteed.

Completed pieces will be scheduled for delivery once the balance is paid in full. Projects installed by Forge 53° require the balance payment after installation is complete. In some instances, we may require progress billing. A finance charge of 2% (compounding monthly) will be added to balances exceeding 14 days past the notification date. We accept e-transfer, cheques, or credit cards for domestic purchases; cheques for USA/international purchases. An administrative fee is added to the subtotal for credit card transactions over $10,000 (2.5% for Visa and Mastercard, 4% for American Express). All goods remain the property of the seller until final payment is made.

Due to the nature of the materials we use, the product you receive may vary from samples or from projects completed at an earlier date. If your project requires a specialty finish, our designers will make their best effort to match and confirm finishes before production commences. We will make our best effort to communicate any significant variances from samples; however, depending on the steel character, powder coat, or hand-applied finish, we are not liable for rework should the product you receive vary slightly from a sample or photo.

Because each Forge 53° product is made to order, we are not able to offer a warranty. We will cover any faulty hardware, installation, or manufacturing defects within one year of delivery/installation but cannot cover changes to finishes (which may be caused by household cleaners or other external factors) or admissible flaws in the glass. Forge 53° adheres to glass standards determined by ASTM International.

Orders must be inspected at the time of delivery or installation, and any discrepancies from your order must be reported to us within one week (seven days) of receipt. If your piece was damaged during shipping, any packaging issues must be reported immediately to Forge 53° with accompanying photos of the damaged packaging as well as the damaged product. If no issues are reported within three days of delivery, they are considered delivered without damage. Delivery in the Edmonton area is available upon request. Ownership and responsibility of the products are borne by Forge 53° until delivered to the Project site; once delivered all ownership and responsibility (including the risk of loss) transfers immediately to the Client. Unless otherwise arranged with Forge 53°, all deliveries outside of the greater Edmonton area are shipped LTL.

Please direct any questions regarding your order to hello@forge53.ca with your invoice number.